• Business Analysis provides a professional qualification for business analysts.
• It sets a standard by which business analysts may be assessed.
• Demonstrate competency in a range of skills and techniques
• The introduction of new analysis techniques now more widely used such as Ishikawa diagrams and spaghetti maps.
• An expanded explanation of requirements engineering.
• More on the process and techniques of investigating business needs.
• A more detailed treatment of benefits realization including the use of benefits realization maps.

WHAT IS BUSINESS ANALYSIS?

• Introduction
  
• The origins of business analysis
• The development of business analysis
• The scope of business analysis work
• The role and responsibilities of a business analyst
• The business analysis maturity model
• The future of business analysis

THE COMPETENCIES OF A BUSINESS ANALYST

• Introduction
  
• Behavioral skills and personal qualities
• Business knowledge
• Techniques
• The right competencies for the right situation
• How can I develop my competencies?
• Industry skills frameworks

STRATEGY ANALYSIS

• The context for strategy
  
• What is strategy?
• Strategy development
• External environment analysis
• Internal environment analysis
• SWOT analysis
• Implementing strategy

THE BUSINESS ANALYSIS PROCESS MODEL

• An approach to problem-solving
  
• The process model
• Investigating the situation
• Considering perspectives
• Analysing needs
• Evaluating options
• Defining requirements
• Delivering changes

MODELLING BUSINESS SYSTEMS

• Soft systems methodology
  
• Business perspectives
• Business activity models
• Business events and business rules
• Critical success factors and key performance indicators
• Validating a business activity model
• Use of the business activity model in gap analysis

GATHERING THE REQUIREMENTS

• The problems with requirements
  
• A process for requirements engineering
• Requirements elicitation
• Building the requirements list
• Requirements analysis
• Validating requirements

DOCUMENTING AND MANAGING REQUIREMENTS

• The importance of documentation
  
• The requirements document
• The requirements catalog
• Managing requirements