Course Schedule

Emotional Intelligence Strategies for Success


By the end of the program, participants will be able to:

  • Explain the nature and theories underlying Emotional Intelligence (EI).
  • Define the various EI competencies and identify areas for improvement as needed.
  • Practice empathy-building skills with emphasis on active listening.
  • Identify their personal strengths and blind spots as revealed through self assessments.
  • Determine the impact of different leadership styles and their associated competencies on organizational climate.

Emotional Intelligence (EI)

  • History:Definition, Theories and Models
  • Intelligence: Intrapersonal and Interpersonal
  • Emotional Intelligence Defined
  • Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
  • Research Findings
  • Framework of EI Competencies
    • Daniel Goleman’s Competency Framework

Self-Awareness and Self-Management: The Cornerstones of EI

  • Self Assessment and Discovering Your Personality Type
  • The Myers - Briggs Type Indicator
  • Scoring and Interpretation of Results
  • Linking Personality Types with EI Competencies
  • Self-Scoring EI Mini Assessment

The Conceptual Model

  • The Competency Framework
  • The Four Competency Clusters
  • From Self Awareness to Relationship Management

The Competencies of EI

  • Definitions and Real-Life Examples
  • Core Questions, Underlying Behaviors, and Tips for Improvement

Empathy: A Critical EI Competency

  • Definition and Examples
  • Empathy and Active Listening
  • The Personal Listening Profile: Determining Your Preferred Approach to Listening

EI Competencies and Leadership Styles

  • The Power of Leaders: Influencing Organizational Climate
  • Correlation Between EI Competencies, Styles, Climate and Results
  • Organizational Climate: The Six Components

Leadership Styles

  • The Six Styles
  • When Best to Use Each Style
  • Impact of Styles on Climate and Bottom Line Results

Managers and business professionals who want to gain insight into their personalities through self assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.