Total Quality Management (TQM) Tool Box for Continual Improvement
Course Schedule
Total Quality Management (TQM) Tool Box for Continual Improvement
By the end of the program, participants will be able to:
- Realize the importance of quality models.
- Understand various quality concepts.
- Understand TQM philosophy.
- Apply TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.
- Gain an understanding of other widely used improvement methodologies.
Introduction to Total Quality Management (TQM) Concepts
- Definition of Quality and Quality Model
- History of Quality
- What is TQM?
- The Relationship Between ISO 9001:2008 and TQM
- Benefits of Implementing a Quality Model
- Popular TQM Approaches (Deming, Crosby, Juran, Etc.)
- The Malcolm Baldrige National Quality Award
- EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
- Selecting the Right Model for your Organization
The Success Elements of TQM
- Customer-Driven Quality
- Plan-Do-Check-Act Model (PDCA)
- Eight Step Problem-Solving Methodology
- Process Thinking
- Eliminate the Non-Value Added
- Management by Facts and Data
- Continual Improvement
- Enhanced Employee Participation and Decision-Making through Idea Generating Systems
- Employee Reward and Recognition
Improvement Tools and Methodologies
- Brainstorming
- Pareto Chart
- How-How and Why-Why Diagrams
- Cause and Effect Diagram
- Control charts
- Scatter Diagrams
- Force Field Analysis
- Process Mapping: The Turtle
- Poka Yoke
- Lean Thinking
- Visual Management and 5 S Program
- Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
- What is Benchmarking? Why Benchmark?
- Levels of Benchmarking
- Out-of-the-Box Benchmarking
Elements of a Continuous Improvement Process
- The FOCUS Method
- The Eight Steps to Achieve Improvement
- Critical Success Factors and Common Failure Factors in TQM
Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance.
Sub Code | QM026 |
Start Date | Sun,Jan,23,2022 |
End Date | Thu,Jan,27,2022 |
Duration | 5 Days |
Fee(US$) | 3750 |
Location | Dubai |
Reminder |