Course Schedule

Effective Performance Review

This course is designed to assist Human Resources professionals and operational managers in giving effective performance appraisals that help motivate employees to achieve higher productivity. Several key topics are covered, including how to:

  1. Establish performance criteria;
  2. Use various appraisal formats;
  3. Conduct a meaningful performance discussion;
  4. Initiate ongoing coaching;
  5. Avoid common mistakes that are made by managers in evaluating their employees; and
  6. Encourage employees to prepare for a performance discussion.

Performance appraisals often raise the anxiety levels of both managers and employees alike. Thus, special emphasis will be placed on how to prepare for and conduct performance discussions that are objective, complete, and defensible. Students will share experiences and participate in various exercises to ensure that they fully understand ways to get the best possible performance from employees.

The goal of this course is for students to effectively implement and manage a Performance Management System in support of the strategic goals of the organization. Students will:

  • Gain a working knowledge of performance management systems.
  • Gain an enhanced ability to communicate effectively on issues relating to performance management.
  • Learn appropriate terminologies and practices regarding performance management.
  • Learn effective techniques for conducting an effective performance appraisal, and ways to coach members of management.
  • What Is Performance Management?
  • Performance Standards
  • Introduction to Key Performance Indicators (KPIs)
  • Analyzing KPIs
  • Preparing a Performance Review
  • Conducting a Performance Review
  • Maximizing Employee Performance
  • Communicating Performance Standards
  • Wrap-Up