Course Schedule

Knowledge Management: How to Create an Effective Learning Organization

Knowledge Management, (KM) is a concept and a term that arose approximately two decades ago, roughly in 1990. By definition "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers."

Join our course and learnt eh latest in knowledge management and how it can be applied on a wide scale organizational levels.

This course presents a series of seven steps to implement Knowledge Management, as follows:

Step 1: Identify the Business Problem

Step 2: Prepare for Change

Step 3: Create the KM Team

Step 4: Perform the Knowledge Audit and Analysis

Step 5: Define the Key Features of the Solution

Step 6: Implement the Building Blocks for Knowledge Management

Step 7: Link Knowledge to People

Step 1: Identifying The Business Problem

  • Business Objectives Shape Knowledge Management

Step 2: Preparing For Change

  • Changing To A Knowledge Sharing Culture
  • Executive Support Is Key

Step 3: Creating The Team

Step 4: Performing The Knowledge Audit

  • Identify What’s Missing
  • Organizing Knowledge

Step 5: Defining Key Features

  • Open And Distributed
  • Measurable
  • Customizable
  • Secure

Step 6: Building Blocks For Knowledge Management

  • Meta-Level Search Broker - Querying Across Existing Repositories
  • Knowledge Mining
  • Automated Categorization
  • The Knowledge Warehouse
  • Capturing Tacit Knowledge
  • Knowledge Mapping

Step 7: Linking Knowledge To People

  • A Knowledge Directory
  • Content Management

APPENDIX A - CASE STUDY

  • Case Study: Problems At Ace
  • Changes At Ace: Human And Technical
  • The Ace Knowledge Management Team
  • Ace Performs A Knowledge Audit
  • Ace Reviews, Shops, And Plans
  • Ace Implements Its Building Blocks
  • Ace Enhances Its Knowledge Management System
  • Ace Expands Participation In Knowledge Management
  • Knowledge Management Benefits Appear At Ace
  • Applications Of Knowledge Management Expand At Ace