Course Schedule

Recruitment And Selection Skills

The interview and selection of the right people is essential to the success of every team and organization. However, the process of interview and selection is costly both in terms of time and resources particularly if the wrong decision is reached. It is critical that the right candidate is appointed first time. This practical interview and selection skills training course will provide individuals with guidance in the skills and techniques essential to conducting a successful selection process.

The course includes group discussions, exercises, role play and an Interview Skills Questionnaire, enabling delegates to benefit in the widest possible manner.

  • Understand why mistakes are made
  • Understand a four step process
  • Plan and prepare for a selection interview
  • Identify where you can improve your existing interview techniques and contribute to the interview process with increased confidence
  • Project a professional image during the interview which puts the candidate at ease.
  • Specify the requirements of the job vacancy to be filled and maintain a focus on the interview’s primary objectives
  • Identify the criteria against which to select the most suitable candidate for the job vacancy
  • Use an effective questioning technique to elicit information from the interviewee
  • Understand how to assess potential in a candidate and make effective decisions about each candidate based on the information gained during the interview

Preliminary Considerations

  • Defining the recruitment and selection process
  • Methods of recruitment - head-hunters, recruitment agencies, the media and internal applications
  • Key documents
  • Identifying your role and responsibilities
  • Understanding why mistakes are made

Selection Overview - A Four Step Process

a) Define the position

  • Define the role and responsibilities
  • Identify the required skills and competencies
  • Prepare checklist for interview questions

b) Screen the candidates

  • Agencies
  • Application forms, CV's, telephone interviews

c) Interview

  • The introduction
  • Types of interview questions and techniques
  • Behaviour and competency based interviewing
  • Closing the interview

d) Document and decide

  • Objective comparison of candidates
  • Giving feedback, both positive and negative

The Interview Environment

  • Preparing the interview room
  • Selecting an appropriate interview time and venue
  • Style of interview - one-to-one, board, panel, who should attend etc.

Conducting Successful Interviews

  • Establishing an open environment in which the candidate is encouraged to open up
  • Overcoming barriers to communication
  • Building rapport quickly
  • Positive body language
  • Keeping the interview on track
  • Identifying candidate's qualities, attributes and skills
  • The importance of employment legislation in successful interviewing
  • What not to ask
  • Interview simulation - delegates will be given opportunities to conduct an interview in a supportive and risk free environment

Effective Questioning and Listening

  • Questioning techniques - open and closed questions
  • Developing active listening skills
  • Probing questions - seeking clarification of answers
  • Note-taking - recording information for future use

Interview Review

  • Post interview assessments
  • Reviewing candidate's qualities, attributes and skills against predetermined criteria
  • Selecting the right candidate - evaluating performance, strengths and weaknesses

Personal Development

  • Developing a personal action plan