• Create behavior-based interview questions
  
• Improve their Questioning techniques by reconstruct and asking the right questions to draw out the potentials in interviewees
• Probe and questions to check for consistency in answers from interviewees
• More adept and able to read the body language of the interviewees
• Create competency requirements for any given position
• Understand why they should conduct behavioral interviews as they are many times more accurate than traditional interviews.
• To understand the process of hiring and implications if hiring wrong people
• Identify and apply the principles of behavior interviews and performance- based selection methods
• Enhance confidence and professional interviewing skills with effective communication strategies and behavioral interviews techniques
• Practice role-playing based on various different situations
• Complete the entire process through testing and reference checking
• Build interviewing skills and confidence.
• Use the interview guide to prepare for and conduct an effective interview while making a positive impression on candidates to increase job acceptance rates.

Module 1: Interviewers' concern

• Concerns and worries about interviewing job candidates and making selection decisions.
• Skills and techniques to avoid or eliminate concerns.

Module 2: The goal of your interview

• Four types of information about a candidate that make up a complete array of targets for success:
• Knowledge targets
• Experience targets
• Competency targets
• Personal attribute/motivation targets.
• Interview guide as the tool to gather information on the targets for success.

Module 3: Gathering In-depth Targeted Data

• Planned behavioural questions
• Components of a STAR (Situation/Task, Action, and Result)
• Follow up questions to elicit complete STARs.
• Interview Role-Play ~ using planned behavioural and follow-up questions to gather a complete STAR.

Module 4: Interviewing for Motivational Fit

• Motivational fit- its importance to job success, and where to find motivational fit information in the interview.
• Building Rapport, and Managing the Interview;
• Make a positive impression on candidates by meeting their personal needs through rapport-building, and by managing time effectively in the interview.
• Working in triads- Group practice on interviewing
• Evaluating and Integrating the Interview to ensure a strong start for new colleagues