Course Schedule

Conflict Diagnosis and Alternative Dispute Resolution, 1e

This course is your window into the exciting and explosively expanding field of alternative dispute resolution (ADR). Whether you plan to attend law school, look to a future career as a paralegal, or are considering becoming a professional mediator or arbitrator, this book will give you simply the best, most comprehensive introduction to these innovative and increasingly popular processes, as well as the facts about how and why they work.

Businesses are becoming increasingly aware of the benefits of many specific ADR processes and have become more and more sophisticated in their understanding of the strengths, weaknesses, and applications of these processes. By attending this course to learn about ADR, you’ll be ahead of the curve, situated in the crest of the market for ADR-sophisticated legal professionals.

  • How to describe an interpersonal conflict using a diagramming system.
  • How to learn more about the interested parties in a conflict to make your diagram more complete.
  • That the diagram you develop is affected by which interpersonal conflict you choose as a focus.
  • Benefits of diagramming a conflict

Understanding the foundation of ADR

  • Minimizing perceptual error and judgement bias
  • Focusing on interests rather on positions
  • Tailoring the process to the conflict causes
  • Promoting psychological ownership
  • The benefits of promoting cooperation
  • Using power effectively
  • Understanding the foundations of ADR

Introduction to Mediation

  • The uses of Mediation
  • Approaches to Mediation
  • Participant roles in mediation
  • Stages of mediation
  • What do mediators do?


  • Varieties of Arbitration
  • Process of arbitration
  • Laws of arbitration

Multimodal dispute resolution process

  • Mixed and hybrid ADR
  • How to use it ADR in the work place?
  • Varieties of mixed or hybrid process
  • Multimodal ADR programs and process

Putting it all together

  • What are the advantages of ADR’s
  • How can I benefit within the organization
  • Dispute resolution process selection methods