By the end of the course, participants will be able to:

• Utilize the four pillars of effective communication
  
• Control difficult conversations without feeling guilty
• Apply the win-win mind-set and become assertive
• Design and deliver an impactful, professional presentation
• Overcome anxiety when presenting
• Become a confident, professional communicator

Program Methodology

Various training methods will be used throughout the course: trainer input, group discussion, small group exercises, experiential learning, individual presentations and self-reflection. A highly interactive approach is used to encourage engagement.

Throughout the course, participants will make a number of presentations to the rest of the group which will be filmed (for personal use only) and used for self-evaluation.

The four pillars of effective communication

• Knowing your outcome
  
• Building rapport quickly and easily
• Sensory acuity and what it means
• Flexibility a being able to change if the communication is not going to plan
• The 3 channels of communication

Identifying preferred communication styles

• Identifying your own habits and preferred way of communicating
  
• Identifying the preferred style of others
• Understanding tension between the varying styles
• Knowing how to limit tension by flexing your style

Handling difficult conversations

• Using the ACHE model to diffuse tension
  
• Giving honest feedback
• Being prepared for typical responses to feedback

Identifying the win-win mind-set and understanding its importance for assertiveness

• Passive, assertive and aggressive behaviors
  
• Being assertive
• Exploring the Life Positions model

Designing a professional presentation

• The 5 key elements
  
• Problem: what problem?
• PowerPoint a Its uses and flaws
• Other methods of presenting

Delivering a presentation that has impact

• The 3 channels of communication and presenting
  
• Posture
• Legs and feet
• Arms and hands
• Gestures
• Delivering without notes or props
• Use of the voice
• Facial expressions
• The words used

Overcoming anxiety when presenting

• Planning and preparation
  
• Rehearsal
• Top tips for calming nerves
• Visualizing success

Powerful communication skills

• Understanding perceptions and how we create them
  
• Knowing how to make small adjustments for big changes
• Realizing the power of confident communication
• Staying calm in a crisis

This course will benefit women who are in supervisory, managerial or leadership positions, or who work in teams, and would like to become more influential in the workplace through improving their communication skills. This course is a necessity for women who make presentations to colleagues and/ or clients as part of their professional role.

Competencies

• Oral Communication
  
• Conflict Resolution
• Controlling conversations
• Creating Presentations
• Presenting Skills