By the end of this course, participants will be able to:

§ Analyse their strengths and needs and prepare a personal development plan

§ Effectively plan, set objectives, structure and organize the office.

§ Effectively plan and confidently prioritize your workload to ensure your own and your managers’/team’s objectives are achieved.

§ Deal effectively with paperwork, telephone queries and interruptions.

§ Identify and remove unnecessary ‘time stealers’.

§ Plan to meet key deadlines, which determine your success and that of your manager/team.

§ Keep one step ahead to support your manager/team in a more proactive way.

§ Confidently clarify and communicate the team’s responsibilities to maintain an efficient and safe office environment.

§ Maintain clear communication channels ensuring your team remains informed.

§ Understand the principles of project management to organize the workload more effectively.

§ Ensure resources are employed efficiently and provide a quality service to both internal and external customers.

§ Understand why managing time matters to work and health in our changing world

§ Identify tasks that can be eliminated, prioritized, or delegated

§ Apply techniques for planning, managing priorities, scheduling work, and working proactively

§ Analyse situations that hinder their performance and identify techniques to overcome them

Working and living in a changing world

§ What do I hope to achieve?

§ Our fast changing world

§ How do we manage this?

§ What are the implications for others and me?

§ Balancing life and work

Basic time management skills and techniques

§ How am I using my time? Time logging

§ Why do I put things off? Procrastination and time wasting

§ Time Perspective Inventory: How we use time

§ How our time use affects others

§ Deciding what to keep, what to eliminate, what to delegate

Efficient and effective planning, prioritizing, and coordination

§ Diagnosing management methods

§ Pressures on work plans – time, quality, cost

§ Effective planning and decision-making

§ Analyzing and managing risk

§ Contingency planning

Advanced techniques to turbocharge performance

§ “Unscheduling,” the key weapon against procrastination

§ Flow states and the right frame of mind

§ Doing the right things well

§ Managing interruptions and crises

§ Mastering meetings, correspondence, interruptions, travel, and calls

Putting it all together in a personal development plan

§ Work planning practical

§ Testing your plan

§ Analyzing your strengths and needs

§ Creating a development plan

§ Real wealth equals happiness plus fulfillment plus discretionary time

Office managers, supervisors, administrators and office professionals who need guidance and advice on ‘best practice’ for managing the office. The course concentrates on the practical elements for those who want to run a highly efficient and productive office and other individuals who want to improve their personal effectiveness and performance.