• Identify the principal activities of the HR function, its responsibilities, aims and objectives
• Understand the main aspects of employment legislation and the impact on the activities of the HR department
• Understand the essential information and records which must be maintained by HR
• Identify how to build stronger relationships with internal customers

Your HR Role

• Identifying the role of the HR function and where you fit in
  
• Identifying who are your customers/clients? - what do they expect?

Effective Face-to-face Communication

• Interacting confidently and positively with others
  
• Using listening and questioning effectively
• Developing an assertive style and dealing with difficult people

What Records to Keep

• Maintaining records, systems and libraries
  
• Security and confidentiality and employee access to records
• Absence recording and controlling

Employment Law

• Clarifying employee rights
  
• Where Equal Opportunities and discrimination fit in
• The discipline and grievances and dismissal procedures

The Recruitment Process

• Writing effective advertisements
  
• Processing applications and short-listing candidates
• Developing guidelines for successful interviewing
• Offers of employment and references Implied and expressed terms
• Termination of employment, notice periods and contractual rights - exit interview